We have received a complaint from a Logan Owner and decided to post in our blong becuase he is in real pain, which all Logan owners are slowly starting to realise that M&R is no more taking interest in listening our problems. Complaint is as follows:
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Sir,
Mahindra Renault Pvt Ltd
Automotive Sector Div., Admin Bldg., 1st floor, Akurli Road, Kandivili(E)
Mumbai
1800-22-6006, 09935066006
this is my second complaint for the same axle problem mentioned at October 9, 2009
http://www.icomplaints.in/service-problem-01175.html
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Check all Mahindra Renault Logan Here – http://www.icomplaints.in/company/mahindra-renault-pvt-ltd
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I would like to throw some light on the pains that I have, and still am going through, after buying a brand new Mahindra Logan GLX 1.4 (petrol) (which is under warranty) - Vehicle no. MH-14 BC-9932.
Since then the axle has broken while driving thrice every second month after replacement from the service station.
Unfortunately the inexperienced staff couldn’t resolve the root problem and just kept changing the axle. Since last 2 months the car is at the Silver jubilee hadapsar service station for the same purpose.
At first they tried to convince that there is physical impact which caused the axle breakdown 3rd time. Where there wasn’t any impact which even the insurance people didn’t agree at first. they suggested to change the complete suspension which will resolve the axle problem which included ( balance rod, right shock absorbers, ti rod end, etc.) after replacement on the trial at their service station by the service guy the right axle broke again.
Till date they are experimenting on the vehicle with every single option they can. The car was left at the service station around 25th January 2010.
Still the problem persists with no solution.
If the car problems cannot be resolved does the company provide any solution?
If it is under warranty and non-repairable by the company why should the customer suffer, the car should be replaced if they don’t have the expertise to service it right.
Regards
Arun Vaswani
CEO
Lexicon Creations
+91-9823238391